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Cisco Bug: CSCul73112 - Missed call on hunt group members in broadcast algorithm

Last Modified

Sep 30, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.1(2.10000.28)

Description (partial)

Symptom:
All the members/users of the line group answering calls to hunt pilot get a missed call for any call to hunt pilot that they do not answer. 
The whole concept of hunting is that someone should answer the call. 
And for broadcast mechanism, all but one would get a missed call.

Requirement:
When a call comes to the hunt pilot and since it is broadcast all phones ring together. And if one of them answers, the others - should NOT see it as a missed call alert on the screen.

Conditions:
Any call manager version
Any phone model
Call is made to hunt pilot 
Line Group has distribution algorithm as Broadcast 
Multiple line group members 
If one member answers the phone, remaining members see it as a missed call alert on the phone screen.

Related Community Discussions

Missed Calls in Hunt Group
Hi all We have the same problem as already discussed here: https://supportforums.cisco.com/discussion/10789326/missed-calls-hunt-groups Does anyone knows if there is a new behavior of the missed calls in the hunt in CUCM 11.5? We have a lot of customers who need the missed calls to be cleared if the call is answered. Is that feature on the road-map? Thanks for your help.
Latest activity: Nov 23, 2016
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