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Cisco Bug: CSCul65632 - Repeating SMTP notification for Unity Connection Users

Last Modified

Feb 22, 2018

Products (1)

  • Cisco Unity Connection

Known Affected Releases

8.5(1)ES104

Description (partial)

Symptom:
users on the Unity Connection cluster are receiving multiple email notifications for voicemail messages from Unity Connections, even if they have deleted the voicemail message or their voicemail mailbox is empty.

Conditions:
++ Orphened users having secure message in mailbox.

admin:run cuc dbquery unitydirdb select alias, objectid from vw_subscriber where                                                                                                                      dtmfaccessid is null

alias     objectid
--------  ------------------------------------
lessuthe  5686c7b9-bb83-42a1-aab7-4e887410d206

admin:run cuc dbquery unitydirdb select mailboxid from tbl_mailboxmap where userobjectid ='5686c7b9-bb83-42a1-aab7-4e887410d206'

mailboxid
------------------------------------
311e9298-6731-424c-894b-59f809153a2f

admin:run cuc dbquery unitymbxdb1 select * from vw_message where mailboxobjectid ='311e9298-6731-424c-894b-59f809153a2f'

messageobjectid                       folderobjectid                        mailboxobjectid                       sender                              senderdisplayname         subject                       priority  sensitivity  creationtime           callerani  bytesize  duration  delivered  type  seen  answered  flagged  deleted  draft  recent  dispatch  archived  modificationtime         arrivaltime              uid  usn  notified  readreceiptrequested  readreceiptsent  secure  handlerid  rfc822messageid                                                 rfc822messageidhash               investigativehold  mediahint
------------------------------------  ------------------------------------  ------------------------------------  ----------------------------------  ------------------------  ----------------------------  --------  -----------  ---------------------  ---------  --------  --------  ---------  ----  ----  --------  -------  -------  -----  ------  --------  --------  -----------------------  -----------------------  ---  ---  --------  --------------------  ---------------  ------  ---------  --------------------------------------------------------------  --------------------------------  -----------------  ---------
951b75d1-2b51-4b7b-85ba-7190b0161869  17c43c43-d7d8-4db7-b9d6-dcda57c8e1e1  311e9298-6731-424c-894b-59f809153a2f  smp.softoken.gen@ucx-am4.cisco.com  SoftToken Administration  SofToken Access Code Request  2         2            2013-09-23 15:09:22.0  81209976   210327    19150     1          2     0     0         0        0        0      1       0         0         2013-09-23 15:09:23.819  2013-09-23 15:09:23.819  11   45   0         0                     0                1       null       MAL.1ebf332e-fb43-4362-8010-b0a3d3a86b@ucx-am401-mtv.cisco.com  e8810b25c89e5455a279357a926ccff8  0                  2
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