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Cisco Bug: CSCul65321 - making a new call when hoot&holler is active may lead to phone's crash

Last Modified

Jul 17, 2018

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)

Description (partial)

Symptom:
1. subscribe the hoot and holler service for SnoopyPlus phone 
2. on the phone, press the application button and enter the hoot and holler service
3. Press shout button to speak
4. Press the application button to exit the menu
5. Press the New Call softkey to init a call
6. phone may restart when we enter the digit (because the ms exits)

Conditions:
1. subscribe the hoot and holler service for SnoopyPlus phone 
2. on the phone, press the application button and enter the hoot and holler service
3. Press shout button to speak
4. Press the application button to exit the menu
5. Press the New Call softkey to init a call
6. phone may restart when we enter the digit (because the ms exits)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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