Cisco Bug: CSCul63878 - CCE/CCX:No timely feedback while forcing agent to Ready during a failure
Feb 27, 2014
- Cisco Finesse
Known Affected Releases
Symptom: During a Finesse failure, the desktop returns with an error after 10s but during those 10s it appears that the request was successful - this is when Supervisor desktop showing Red bar indicating desktop lost connection with Finesse server. During a Open Fire failure, the desktop returns no error until the desktop recovers from the failure. Conditions: During a Finesse Tomcat failure or Open Fire failure, and the supervisor is attempting to force the agent into Ready state.
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Bug Details Include
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