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Cisco Bug: CSCul63878 - CCE/CCX:No timely feedback while forcing agent to Ready during a failure

Last Modified

Feb 27, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
During a Finesse failure, the desktop returns with an error after 10s but during those 10s it appears that the request was successful - this is when Supervisor desktop showing Red bar indicating desktop lost connection with Finesse server.

During a Open Fire failure, the desktop returns no error until the desktop recovers from the failure.

Conditions:
During a Finesse Tomcat failure or Open Fire failure, and the supervisor is attempting to force the agent into Ready state.
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