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Cisco Bug: CSCul61941 - Can't switch SSO user account without restarting browser

Last Modified

Mar 05, 2014

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

9.6(1)

Description (partial)

Symptom:
After users sign in app with SSO account, if they want to sign in with another different SSO account, they would have to restart the browser, or the browser would always remember previous SSO account info, which would make the account switch fail.

Conditions:
1. Sign in SSO user1
2. Keep browser opened
3. Sign out from app and manual sign in to SSO user2
4. Tap continue
5. Input username and password on browser
6. Tap OK

Expect Result:
SSO user2 can sign successfully

Actual Result:
The user is still user1
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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