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Cisco Bug: CSCul61185 - Previous crash dumps included when generating a PRT

Last Modified

Feb 09, 2017

Products (1)

  • Cisco Jabber for Mac

Known Affected Releases

9.2(2)

Description (partial)

Symptom:
When generating a problem report, sometimes it will contain old crash reports which haven't been cleared down.

This could be intentional as if the issues were never reported we might want the crash reports to be included. However, it can lead to larger file sized problem reports.

Conditions:
Crashes have occurred on users jabber client over a period of time (and no problem report was generated)
user generates a problem report for a different issue at a later point in time
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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