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Cisco Bug: CSCul59962 - UCCX: Error occured while reading resource from Assign Skills page

Last Modified

Nov 27, 2020

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2) 9.0(2)SU1

Description (partial)

Symptom:
When you login to the appadmin page and go to Subsystems> Rmcm > Assign Skills > (Click on the resource) you receive an 
Error: " Error occurred while reading resource".

This happens when the Resource ID has a ' ' (space character) in it. 
Space character is a normal special character in ASCII and is supported as part of userID on CUCM.

This is configured on CUCM as an End User with an IPCC extension.

Example (CUCM) : User ID : alice bob

The resource read step is executed for the query 'alice' and not 'alice bob' as seen in the MADM logs

Conditions:
1. This happens only in accessing resources from the Assign Skills page of appadmin and not the normal Resources page.

2. The userID on CUCM must contain a space character ' '.

Example : User ID : arun bhatt
Note : This is a supported End User Configuration on Call Manager.
Taken From the CUCM guide on configuring user ID for an End User:

User ID
Enter the unique end user identification name. You can enter any character, including alphanumeric and special characters. No character restrictions exist for this field.

Related Community Discussions

UCCX - Getting error while configuring resources
Hi All, Im getting the error message "Error occurred while reading the Resource." on the user configuration page when ever i press the "configure resource" button on the same page. Please help. Thanks, Murali
Latest activity: Jan 19, 2017
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