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Cisco Bug: CSCul58495 - Black screen is displayed on supervisor endpoint.

Last Modified

Jan 25, 2014

Products (1)

Known Affected Releases

10.2(1)

Description (partial)

Symptom:
Black screen is displayed on supervisor endpoint after initiate monitoring on device home screen.

Conditions:
[Precondition]
Supervisor endpoint(C) should be in device home screen.

[Step to reproduce]
1. Establish a call between two end points A(Customer) and B(Agent). 
2. Initiate a silent/whisper-coaching monitoring session to end point C(supervisor).
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