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Cisco Bug: CSCul58486 - Agent endpoint is not able to hold/resume the call during monitoring.

Last Modified

Jan 15, 2014

Products (1)

Known Affected Releases

10.2(1)

Description (partial)

Symptom:
Abnormal behavior observed when agent endpoint hold/resume the call during monitoring.

Conditions:
1. Establish a call between two end points A(Customer) and B(Agent). 
2. Initiate a silent/whisper-coaching monitoring session to end point C(supervisor).
3. Open phone app from agent endpoint(B) and place the call on hold.
4. Resume the call from endpoint B.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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