Cisco Bug: CSCul58486 - Agent endpoint is not able to hold/resume the call during monitoring.
Jan 15, 2014
Known Affected Releases
Symptom: Abnormal behavior observed when agent endpoint hold/resume the call during monitoring. Conditions: 1. Establish a call between two end points A(Customer) and B(Agent). 2. Initiate a silent/whisper-coaching monitoring session to end point C(supervisor). 3. Open phone app from agent endpoint(B) and place the call on hold. 4. Resume the call from endpoint B.
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Bug Details Include
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