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Cisco Bug: CSCul57412 - Call id shows Unknown then shows VoiceMail when calling vm number

Last Modified

Mar 17, 2014

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

9.5(1) 9.6(0)

Description (partial)

When users in voicemail tab view, and tap 'call voicemail' to initiate call to voicemail box, the call id in calling view shows 'unknown' first, and then it changes to 'voicemail'.

In this scenario, call id should always show 'voicemail'.

This defect would not bring impact on daily usage. Users would still get connected to voicemail as expected.

1 login app
2 go to voice mail tab view and press Call Voicemail button
3 check call id on outgoing call window
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