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Cisco Bug: CSCul56553 - Direct Transfering a Held call in Finesse results in stuck desktop

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

When direct transferring (DTAL) a held agent to agent call, the state shows talking when it should be held.  Buttons on Finesse desktop are disabled.

Agent1 calls Agent2
Agent1 holds call
Agent2 single step transfers to Agent3
Agent1, the agent who put the call on hold before it was transferred,  sees the condition in this situation. 

Seen with Finesse 
Not seen with CTI OS
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