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Cisco Bug: CSCul56499 - Modifying UC Central fails "list index out of range."

Last Modified

May 16, 2017

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(3)

Description (partial)

Symptom:
Details:
Modifying the Extension for UC Central fails with error:
Unhandled exception encountered while performing request processing. list index
out of range. 


Steps to Reproduce:
1. Add Extension Mobility with 2 Lines for a User
2. Enable UC Central for the User
3. Modify UC Central and change the enabled extension to the other extension
4.
5.
6.
Actual Results:  
78084 Request Failed     ModInterwiseClient
    =>  Entered at: 2013/10/22 16:50:18 SAST  (172.29.89.44)

      Unhandled exception encountered while performing request processing. list
index out of range.
    => Started at: 2013/10/22 16:50:18 SAST
          => End at: 2013/10/22 16:50:20 SAST

Status of sub transactions

78085  DelInterwiseClient     XML     Y      Disabled extension [0006] for user
[joesoap]      
78086  --- Driver_DelInterwiseClient     XML     Y      Disabled extension
[0006] for user [joesoap]      
78087  AddInterwiseClient     XML     Y      Enabled extension [0007] for user
[joesoap]      
78088  --- Driver_AddInterwiseClient     XML     Y      Enabled extension
[0007] for user [joesoap]      
78089  NotifyInterwiseServerOfUserChange     XML     F      Unhandled exception
encountered while performing request processing. list index out of range.      
78090  DelInterwiseClient     XML     Y      Disabled extension [0007] for user
[joesoap]      
78091  --- Driver_DelInterwiseClient     XML     Y      Disabled extension
[0007] for user [joesoap]      
78092  AddInterwiseClient     XML     Y      Enabled extension [0006] for user
[joesoap]      
78093  --- Driver_AddInterwiseClient     XML     Y      Enabled extension
[0006] for user [joesoap]



 Batch Perl Script = py/interwise_user_server_notify/ 

 78089 NotifyInterwiseServerOfUserChange 
<?xml version=1.0 encoding=utf-8 standalone=yes?>
<NotifyInterwiseServerOfUserChange>
  <CompanyName>GenCorp</CompanyName>
  <DivisionName>GenCorpBU</DivisionName>
  <LocationName>GenCorp-NY</LocationName>
  <ProviderName>VS-P1-HCS</ProviderName>
  <RequestAction>NotifyInterwiseServerOfUserChange</RequestAction>
  <extension>0007</extension>
  <resellername>VS-TEST</resellername>
  <username>joesoap</username>
</NotifyInterwiseServerOfUserChange>

Conditions:
Details:
Modifying the Extension for UC Central fails with error:
Unhandled exception encountered while performing request processing. list index
out of range. 


Steps to Reproduce:
1. Add Extension Mobility with 2 Lines for a User
2. Enable UC Central for the User
3. Modify UC Central and change the enabled extension to the other extension
4.
5.
6.
Actual Results:  
78084 Request Failed     ModInterwiseClient
    =>  Entered at: 2013/10/22 16:50:18 SAST  (172.29.89.44)

      Unhandled exception encountered while performing request processing. list
index out of range.
    => Started at: 2013/10/22 16:50:18 SAST
          => End at: 2013/10/22 16:50:20 SAST

Status of sub transactions

78085  DelInterwiseClient     XML     Y      Disabled extension [0006] for user
[joesoap]      
78086  --- Driver_DelInterwiseClient     XML     Y      Disabled extension
[0006] for user [joesoap]      
78087  AddInterwiseClient     XML     Y      Enabled extension [0007] for user
[joesoap]      
78088  --- Driver_AddInterwiseClient     XML     Y      Enabled extension
[0007] for user [joesoap]      
78089  NotifyInterwiseServerOfUserChange     XML     F      Unhandled exception
encountered while performing request processing. list index out of range.      
78090  DelInterwiseClient     XML     Y      Disabled extension [0007] for user
[joesoap]      
78091  --- Driver_DelInterwiseClient     XML     Y      Disabled extension
[0007] for user [joesoap]      
78092  AddInterwiseClient     XML     Y      Enabled extension [0006] for user
[joesoap]      
78093  --- Driver_AddInterwiseClient     XML     Y      Enabled extension
[0006] for user [joesoap]



 Batch Perl Script = py/interwise_user_server_notify/ 

 78089 NotifyInterwiseServerOfUserChange 
<?xml version=1.0 encoding=utf-8 standalone=yes?>
<NotifyInterwiseServerOfUserChange>
  <CompanyName>GenCorp</CompanyName>
  <DivisionName>GenCorpBU</DivisionName>
  <LocationName>GenCorp-NY</LocationName>
  <ProviderName>VS-P1-HCS</ProviderName>
  <RequestAction>NotifyInterwiseServerOfUserChange</RequestAction>
  <extension>0007</extension>
  <resellername>VS-TEST</resellername>
  <username>joesoap</username>
</NotifyInterwiseServerOfUserChange>
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