Guest

Preview Tool

Cisco Bug: CSCul56454 - On trying to delete a location the " Internal number [1123511503] is

Last Modified

Mar 13, 2015

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

7.4(1)

Description (partial)

Symptom:
Details:
When trying to delete the "QT-P-MT     Direct Channel     OIAB-QICI    
OIAB-QICI-DIV     OIAB-QICI-HD" Location, "Internal number [1123511503] is
assigned to a phone number - cannot disable it" is returned.

I have searched the line and it shows that phone with MAc address 0022555D305B
is still associated. This phone is located in "QT-P-MT:Direct
Channel:OIAB-QICI-HD-Sampath Wijerathma", which, according to BVSM does not
exist. On further investigation, it appears that a number of locations still
exist under the "OIAB-QICI" customer, but do not show under BVSM. 

The objective is to delete the "OIAB-QICI" customer.

Prerequisites:
1.Q-TEL production Voss server
2. Mouse, Keyboard, access to the above
3.The will to delete the "OIAB-QICI" customer.

Steps to Reproduce:
1.Try to delete the locations found under "OIAB-QICI". Such as "OIAB-QICI-HD"
2.
3.
4.
5.
6.
Actual Results:  
The system politely returns a     "Internal number [1123511503] is assigned to
a phone number - cannot disable it" error when trying to del the fint range
associated with the above location. 13 lines are still assignedtophones.

Expected Results:  
The fint range is removed and the location and customer can be deleted.

Conditions:
Details:
When trying to delete the "QT-P-MT     Direct Channel     OIAB-QICI    
OIAB-QICI-DIV     OIAB-QICI-HD" Location, "Internal number [1123511503] is
assigned to a phone number - cannot disable it" is returned.

I have searched the line and it shows that phone with MAc address 0022555D305B
is still associated. This phone is located in "QT-P-MT:Direct
Channel:OIAB-QICI-HD-Sampath Wijerathma", which, according to BVSM does not
exist. On further investigation, it appears that a number of locations still
exist under the "OIAB-QICI" customer, but do not show under BVSM. 

The objective is to delete the "OIAB-QICI" customer.

Prerequisites:
1.Q-TEL production Voss server
2. Mouse, Keyboard, access to the above
3.The will to delete the "OIAB-QICI" customer.

Steps to Reproduce:
1.Try to delete the locations found under "OIAB-QICI". Such as "OIAB-QICI-HD"
2.
3.
4.
5.
6.
Actual Results:  
The system politely returns a     "Internal number [1123511503] is assigned to
a phone number - cannot disable it" error when trying to del the fint range
associated with the above location. 13 lines are still assignedtophones.

Expected Results:  
The fint range is removed and the location and customer can be deleted.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.