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Cisco Bug: CSCul56453 - MoH track does not show under Common Line Settings

Last Modified

Jan 21, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

7.4(1)

Description (partial)

Symptom:
Details:
The customer has added a new MoH track for location and then added new MoH in
line config of a phone.  But after the transaction, it doesn't who in line
settings.


Steps to Reproduce:
1.  Add MoH track under Resources
2.  Go to Location admin associate the MoH track with the location (Provider:
QT-P-MT, Reseller: Direct Channel, Customer:  ZUB, Division: ZUB-DIV, Location:
ZUB-HD)
3.  Go to Location Administration -> Phone Management
4.  Select any Mac address
5.  Scroll down to Common line settings for line 1
6.  Change the Music on hold to the new music track and click modify
7.  Transaction says success
Actual Results:  
Under Common Line Settings - you see the 1st option in the drop down list - on
the customers platform it is None - in the VM it is Steve


Expected Results:  
You should see the Music on Hold track that you selected previously.

Conditions:
Details:
The customer has added a new MoH track for location and then added new MoH in
line config of a phone.  But after the transaction, it doesn't who in line
settings.


Steps to Reproduce:
1.  Add MoH track under Resources
2.  Go to Location admin associate the MoH track with the location (Provider:
QT-P-MT, Reseller: Direct Channel, Customer:  ZUB, Division: ZUB-DIV, Location:
ZUB-HD)
3.  Go to Location Administration -> Phone Management
4.  Select any Mac address
5.  Scroll down to Common line settings for line 1
6.  Change the Music on hold to the new music track and click modify
7.  Transaction says success
Actual Results:  
Under Common Line Settings - you see the 1st option in the drop down list - on
the customers platform it is None - in the VM it is Steve


Expected Results:  
You should see the Music on Hold track that you selected previously.
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  • Status
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