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Cisco Bug: CSCul56435 - Unregister Phone fails with DB error for a Building Location "called

Last Modified

Jan 12, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(3)

Description (partial)

Symptom:
Details:
Unregistering a Phone which has been registered under a Building Location is
failing.


Actual Results:  
ManageEntity
    =>  Entered at: 2013/10/22 15:01:29 SAST  (172.29.89.44)

      DBERR - query[UPDATE phoneinventory SET featurename = ?, registered = ?,
idleurl = ?, idletimeout = ?, softkeytemplate_id = NULL,
feature_control_policy_id = NULL, exp_mod_1 = NULL, exp_mod_2 = NULL, exp_mod_3
= NULL, locationdevicegroup_id = NULL, featuregroup_id = (SELECT id FROM
featuregroup WHERE providername = ? AND resellername = ? AND companyname = ?
AND featurename = ?), device_pool_id = (SELECT id from ccm_building_devicepools
WHERE devicepoolname = ?), phone_security_profile_id = ? WHERE providername = ?
AND macaddress = ?] called with 14 bind variables when 12 are needed - DBERR

Conditions:
Details:
Unregistering a Phone which has been registered under a Building Location is
failing.


Actual Results:  
ManageEntity
    =>  Entered at: 2013/10/22 15:01:29 SAST  (172.29.89.44)

      DBERR - query[UPDATE phoneinventory SET featurename = ?, registered = ?,
idleurl = ?, idletimeout = ?, softkeytemplate_id = NULL,
feature_control_policy_id = NULL, exp_mod_1 = NULL, exp_mod_2 = NULL, exp_mod_3
= NULL, locationdevicegroup_id = NULL, featuregroup_id = (SELECT id FROM
featuregroup WHERE providername = ? AND resellername = ? AND companyname = ?
AND featurename = ?), device_pool_id = (SELECT id from ccm_building_devicepools
WHERE devicepoolname = ?), phone_security_profile_id = ? WHERE providername = ?
AND macaddress = ?] called with 14 bind variables when 12 are needed - DBERR
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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