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Cisco Bug: CSCul56432 - Remote Destination Profile Name is being added as "Failed to get user

Last Modified

Sep 01, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(3)

Description (partial)

Symptom:
Details:
When adding SNR to an End User which contains special characters eg:bob&smith
the Remote Destination Profile name on CUCM is being added as "Failed to get
userid found for username-RDP"

This only appears to be happening for certain characters, if you use the @
symbol in the username then the character is correctly replaced with an _



Steps to Reproduce:
1. Add and End User bob&smith
2. Associate a Phone to the End User
3. Add SNR to the End User
4.
5.
6.
Actual Results:  
getUser :
 <userid>bob&smith</userid>


updateUser :
 <userid>bob&smith</userid><enableMobility>true</enableMobility>

getRemoteDestinationProfile :
 <name>Failed to get userid found for username-RDP</name>

addRemoteDestinationProfile :
 <remoteDestinationProfile><name>Failed to get userid found for
username-RDP</name><product>Remote Destination
Profile</product><description></description><model>Remote Destination
Profile</model><class>Remote Destination Profile</class><protocol>Remote
Destination</protocol><protocolSide>User</protocolSide><userId>bob&smith</userId><devicePoolName>GenCorp-NY-DP1</devicePoolName><callingSearchSpaceName>Intl24HrsEnh-CSS1</callingSearchSpaceName><rerouteCallingSearchSpaceName>SNRRRCSS1</rerouteCallingSearchSpaceName><cgpnTransformationCssName></cgpnTransformationCssName><callInfoPrivacyStatus>Off</callInfoPrivacyStatus></remoteDestinationProfile>

Conditions:
Details:
When adding SNR to an End User which contains special characters eg:bob&smith
the Remote Destination Profile name on CUCM is being added as "Failed to get
userid found for username-RDP"

This only appears to be happening for certain characters, if you use the @
symbol in the username then the character is correctly replaced with an _



Steps to Reproduce:
1. Add and End User bob&smith
2. Associate a Phone to the End User
3. Add SNR to the End User
4.
5.
6.
Actual Results:  
getUser :
 <userid>bob&smith</userid>


updateUser :
 <userid>bob&smith</userid><enableMobility>true</enableMobility>

getRemoteDestinationProfile :
 <name>Failed to get userid found for username-RDP</name>

addRemoteDestinationProfile :
 <remoteDestinationProfile><name>Failed to get userid found for
username-RDP</name><product>Remote Destination
Profile</product><description></description><model>Remote Destination
Profile</model><class>Remote Destination Profile</class><protocol>Remote
Destination</protocol><protocolSide>User</protocolSide><userId>bob&smith</userId><devicePoolName>GenCorp-NY-DP1</devicePoolName><callingSearchSpaceName>Intl24HrsEnh-CSS1</callingSearchSpaceName><rerouteCallingSearchSpaceName>SNRRRCSS1</rerouteCallingSearchSpaceName><cgpnTransformationCssName></cgpnTransformationCssName><callInfoPrivacyStatus>Off</callInfoPrivacyStatus></remoteDestinationProfile>
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Bug Details Include

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  • Status
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