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Cisco Bug: CSCul56423 - JS error on Phone Registration page "'value': object is null or undef

Last Modified

Jan 12, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(3)

Description (partial)

Symptom:
Details:
JS error displayed on Phone Registration page when using IE9. SCRIPT5007:
Unable to get value of the property 'value': object is null or undefined 
phoneregform2.cgi, line 467 character 9

Offending line is:
if (document.getElementsByName('exp_mod_1')[0].value == 0)




Steps to Reproduce:
1. Add an Iphone and continue to Registration
2.
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Conditions:
Details:
JS error displayed on Phone Registration page when using IE9. SCRIPT5007:
Unable to get value of the property 'value': object is null or undefined 
phoneregform2.cgi, line 467 character 9

Offending line is:
if (document.getElementsByName('exp_mod_1')[0].value == 0)




Steps to Reproduce:
1. Add an Iphone and continue to Registration
2.
3.
4.
5.
6.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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