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Cisco Bug: CSCul56421 - external number cannot be associated to an internal number

Last Modified

Nov 26, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases


Description (partial)

The following transaction failed:

Status of main transaction

1996636 Request Failed     AssociateFNN
    =>  Entered at: 2013/07/11 13:49:49 EDT  (

      Cannot associate numbers that are not defined as pilot numbers
    => Started at: 2013/07/11 13:49:49 EDT
          => End at: 2013/07/11 13:49:50 EDT

There is no sub-transaction. Preliminary investigation showed no abnormal
condition to justify this failure. The only suspicious point is that the VM
service name is the same as location name. Customer wants a code fix to
accommodate this condition.

Steps to Reproduce:
1. Go to Location Administration menu
2. Click "External Numbers" link
3. Click "Associate Range" button
4. check "Map a PSTN Range to a single extension:-" option
5. select the appropriate extension and PSTN number
6. click "Submit" button
Actual Results:  
Transaction fails

Expected Results:  
Transaction succeeds

Voicemail service has the same name as the Location
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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