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Cisco Bug: CSCul54479 - CCE/CCX:Finesse Supervisor Does not load Team list after failover

Last Modified

Jun 12, 2019

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
One time Finesse Supervisor did not load Team list after fail-over

Conditions:
Scenario:
1. Supervisor id "ssaikia" is logged into UCCX Node2 (Node2 is master currently). he is supervisor for 2 teams.  
2. In supervisor UI, ssaikia has opened team performance gadget for one of the team. 
3. After step 2, the UCCX node2 failed over and now mastership is at Node1. 
4. After step 3, supervisor UI failed over and logged into UCCX Node1. The team performance gadget does not successfully load and display an error message in the team list.

When the team performance gadget initializes, it does a fetch of the User object and then uses that to populate the team drop down menu, in this instance, that GET of the User object resulted in 504 (gateway timeout) which triggered the error logic to render the message that we failed to load the teams.
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