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Cisco Bug: CSCul54045 - LDAP Sync fails for some users because of UM Service Account Problem

Last Modified

Mar 14, 2016

Products (8)

  • Cisco Unity Connection
  • Cisco Business Edition 5000 Version 8.6
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 3000 Version 8.6
  • Cisco Business Edition 6000 Version 8.6
  • Cisco Unified Communications Manager Version 8.6
  • Cisco Unity Connection Version 8.6
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases


Description (partial)

Some Unified Messaging users that have been successfully imported from LDAP do not have their fields updated when the LDAP Directory Sync is run.

When all CuCmDbEventListener traces are enabled and the Full Sync is run, this error is shown in the CuCmDbEventListenerLogs for each of the affected users:

14:02:28.959 |26482,,,CuCmDbEventListener,4,DEBUG [pool-4-thread-3] - (?:SyncSingleUser:?) - Syncing CUC user [5b0ef255-11e1-4ef1-91f8-aa96e9f1788f] with CUCM user [689cc7be-3a04-4abb-a8aa-26fc26a5ad11]

14:02:28.959 |26482,,,CuCmDbEventListener,4,DEBUG [pool-4-thread-3] - (?:SyncSingleUser:?) - Query to retrieve details for CUCM user: SELECT userid,firstname,middlename,lastname,manager,department,title,mailid,telephonenumber,mobile,pager,homephone,status FROM enduser WHERE pkid = ?;

14:02:28.961 |26482,,,CuCmDbEventListener,4,DEBUG [pool-4-thread-3] - (?:SyncSingleUser:?) - CUC User ObjectId=[5b0ef255-11e1-4ef1-91f8-aa96e9f1788f] Alias=[RichardsM]

14:02:28.996 |26482,,,CuCmDbEventListener,4,ERROR [pool-4-thread-3] - (?:logException:?) - Error updating data for CUC user: RichardsM
java.sql.SQLException: The service selected does not support TTS of email capability. Table = [
        at com.informix.jdbc.IfxSqli.a(
        at com.informix.jdbc.IfxSqli.E(
        at com.informix.jdbc.IfxSqli.dispatchMsg(
        at com.informix.jdbc.IfxSqli.receiveMessage(
        at com.informix.jdbc.IfxSqli.c(
        at com.informix.jdbc.IfxSqli.executeExecute(
        at com.informix.jdbc.IfxSqli.executeExecute(
        at com.informix.jdbc.IfxResultSet.b(
        at com.informix.jdbc.IfxStatement.a(
        at com.informix.jdbc.IfxPreparedStatement.d(
        at com.informix.jdbc.IfxCallableStatement.execute(
        at org.apache.commons.dbcp.DelegatingCallableStatement.execute(
        at Source)
        at Source)
        at Source)
        at$ Source)
        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(
        at java.util.concurrent.ThreadPoolExecutor$
        at java.lang (

Cisco Unity Connection 8.6(2) w/ LDAP Directory integration.  Affected users must have a Unified Messaging account.  This problem occurred when only the Sync Voicemail to E-Mail checkbox is checked on the service.
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