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Cisco Bug: CSCul53898 - Mechanism to notify Finesse about change in AXL credentials

Last Modified

Nov 27, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Agents are unable to login to Finesse Desktop. They receive a message about invalid username and password.

Conditions:
Finesse continues to use old AXL credentials after changing AXL credentials from UCCX.
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Bug Details Include

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  • Status
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