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Cisco Bug: CSCul53589 - Need Timezone flexibility for OOO templates and AC QUEUES

Last Modified

Oct 28, 2016

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.0(1) 10.5 10.5(2) 10.6(1) 11.0(1) 11.5(1) 11.5(1.10) 11.5(1.3) 11.5(1.5) 11.5(1.7) 12.0(1) 8.6 9.0 9.1

Description (partial)

Symptom:
Currently A CUAC deployment does not give the flexibility to have multiple timezones for queues such a for night service etc, as a feature to work, different queue might be servicing calls for off-hours in different timezones, hence the administrator might require flexibility to modify them per timezone basis for correct time based routing.  The Feature can be introduced in the OOO template with a drop down of different timezone, just like we have in CUCM or Unity for time based routing.

Conditions:
CUAC 9.X +
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