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Cisco Bug: CSCul53506 - CSD, CAD not responding after attempting to barge-in

Last Modified

Feb 07, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
When primary supervisor tries to barge-in secondary supervisor's call on previously being unsuccessful in silent monitoring same call, it is no longer possible to close CSD normally. Also there are continuous barge in messages being seen on CAD and on supervisor there are error messages seen coming up continuously. It will further not be possible to close CSD and CAD normally.

Conditions:
Steps:
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1. Let a secondary supervisor be on on ICD call on the CAD. (Secondary supervisor's phone is not properly daisy chained for recording or monitoring)
2. Let the Primary supervisor now try doing silent monitoring of Secondary supervisor's call. This will fail.
3. Now let Primary supervisor attempt Call barge-in on secondary supervisor's active call.

Observation:
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It is found that after step 3 above on CAD of secondary supervisor continuous Monitoring message pop up is occurring while on CSD error message pop is also being continuously observed.

It will not be possible to do any further actions on CSD or CAD and they can be closed only by killing the process or closing from windows task bar.
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