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Cisco Bug: CSCul52148 - Install Document to include IP addressing format

Last Modified

Jul 24, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

7.1

Description (partial)

Symptom:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Install & upgrade guides to mention about limitation of IP address format.
It does not error out during installation but fails during refresh -upgrade.

Refer to Defect CSCub72346 - Refresh Upgrade failing to 8.6.2 and above in Install DB Component 

If the subnet mask is 255.255.255.000 during installation, it does not give an error but during refresh upgrade the format is not accepted during network validation and upgrade fails in install DB component.
Only when the subnet mask is changed to 255.255.255.0, that the upgrade is successful.

Need to include this information in the install/upgrade documentation to avoid this mistake as it is a common mistake by customers and causes issues later.

Conditions:
If the subnet mask is 255.255.255.000 during installation, it does not give an error but during refresh upgrade the format is not accepted during network validation and upgrade fails in install DB component.
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