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Cisco Bug: CSCul52114 - Daisy chain upgrade failed if both locale and image need upgrade

Last Modified

Nov 06, 2014

Products (34)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7911G
  • Cisco Unified Wireless IP Phone 7925G
  • Cisco Unified IP Phone 6941
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Known Affected Releases

9.3(2)

Description (partial)

Symptom:
Daisy chain upgrade failed if both locale and image need upgrade



Reproduce steps:
1. Beignet phoneA and phoneB are in stand alone mode. PhoneA's active load is 9-3-3ES1-1 and phoneB's active load is 9-3-3-3.
   PhoneA is using locale English_US and phoneB is using locale Japan.
2. Power phoneA with external power brick and connect daisy-chain cable between phoenA and phoneB.
3. Daisy-chain is formed and phoneA is master.
4. Wait for about 20 minutes, check phoneB's web page, its load is still 9-3-3-3 and in Japan locale, so the image upgrade and locale upgrade from master to salve is failed.
   (The daisy-chain work well all the time, daisy-chain icon show in phoneA's screen and notification message show in phoneB's screen in Japan locale).

Console log from phoneA and phoneB are attached.

Conditions:
N/A
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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