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Cisco Bug: CSCul51014 - Self care portal does not recognize default Voicemail profile / pilot

Last Modified

Jun 02, 2021

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.0(1.10000.24) 10.5(2.10000.5) 11.0(1.10000.10)

Description (partial)

Voicemail page on Self Care portal (e.g. ) displays "Voicemail pilot has not been configured." even though the user has voicemail configured and working through the system default voicemail profile.

Attempting to access Voicemail options in the Self Care portal for a user whose Directory Number (DN) is utilizing the system default Voicemail profile rather than one explicitly configured on their DN.
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