Cisco Bug: CSCul51014 - Self care portal does not recognize default Voicemail profile / pilot
Jun 02, 2021
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
10.0(1.10000.24) 10.5(2.10000.5) 11.0(1.10000.10)
Symptom: Voicemail page on Self Care portal (e.g. https://your-cm.example.com/ucmuser/main#voicemailpage ) displays "Voicemail pilot has not been configured." even though the user has voicemail configured and working through the system default voicemail profile. Conditions: Attempting to access Voicemail options in the Self Care portal for a user whose Directory Number (DN) is utilizing the system default Voicemail profile rather than one explicitly configured on their DN.
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Bug Details Include
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