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Cisco Bug: CSCul50948 - Session Diagnostics failures with SNR devices

Last Modified

May 04, 2016

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.0

Known Affected Releases


Description (partial)

Session Diagnostics does not work as expected with a remote destination device (ie., cell phone) is involved in a call with a monitored IP Phone endpoint.

Observed when Single Number Reach is configured in CUCM and the remote destination device is involved in a call.
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