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Cisco Bug: CSCul50947 - 8961/99XX phones become unresponsive due to JVM memory leak

Last Modified

Feb 13, 2018

Products (11)

  • Cisco Unified IP Phones 9900 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 6945
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Known Affected Releases

9.4(1)

Description (partial)

Symptom:
8961/99XX phones stop responding to key presses

Conditions:
Multiple lines with heavy call volume

Related Community Discussions

Cisco Unified IP Phone 8961, 99XX シリーズがフリーズする
2014年10月24日(初版)   TAC SR Collection 主な問題 Cisco Unified IP Phone 8961, 99XX シリーズ (CP-8961, 99XX)がフリーズする問題が報告されています。 原因 CP-8961, 99XX のソフトウェア不具合 <key>CSCul50947</key> に該当する可能性があります。 <key>CSCul50947</key> はコールの負荷が高い環境において、メモリリークが発生する不具合です。 解決策 復旧方法: IP Phone の再起動 恒久対策: <key>CSCul50947</key> の修正バージョンへのアップグレード
Latest activity: Oct 23, 2014
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