Guest

Preview Tool

Cisco Bug: CSCul50387 - Service status UNKNOWN in topology page when PUB is down.

Last Modified

Feb 20, 2018

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.0

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
No Administrator summary of services when hovering over the node on cluster topology page of secondary node when primary node is down after a box down High Availability event. Service status shows as 'UNKNOWN'.

Conditions:
Primary node is down after a failed over event. Admin logs into secondary node, navigates to cluster topology page and hovers over secondary node.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.