Cisco Bug: CSCul48484 - CVP should be able to handle multiple reson codes returned by CUBE
Aug 19, 2018
- Cisco Unified Customer Voice Portal
Known Affected Releases
Symptom: The customer is doing a refer transfer from CVP to an external PSTN number. When external transfer fails (any cause) CUBE always relay cause 16 to ingress call. It works properly only for RingNoAnswer case (cause 19). SS7 ->(SS7) Telco Bridge (SIP) -> CUBE -> CVP -> ICM -> Agent Label-> CVP -> Agent Phone (Agent Initiate the Transfer) -> Transfer to CTI Route Point back to CVP-> ICM (Transfer using Label node) -> CVP SIP Refer( for eg 68216000) -> CUCM -> CUBE -> Telco Bridge -> SS7 -> Analog line Conditions: REFER transfer failure.
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Bug Details Include
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