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Cisco Bug: CSCul48484 - CVP should be able to handle multiple reson codes returned by CUBE

Last Modified

Aug 19, 2018

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

8.5(1) 9.0(1)

Description (partial)

Symptom:
The customer is doing a refer transfer from CVP to an external PSTN number. When external transfer fails (any cause) CUBE always relay cause 16 to ingress call. It works properly only for RingNoAnswer case (cause 19).
SS7 ->(SS7) Telco Bridge (SIP) -> CUBE -> CVP -> ICM -> Agent Label-> CVP -> Agent Phone (Agent Initiate the Transfer) -> Transfer to CTI Route Point back to CVP-> ICM (Transfer using Label node) -> CVP SIP Refer( for eg 68216000) -> CUCM -> CUBE -> Telco Bridge -> SS7 -> Analog line

Conditions:
REFER transfer failure.
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Bug Details Include

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