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Cisco Bug: CSCul48268 - Adding an HTML/plaintext disclaimer to a message results in it attached

Last Modified

Nov 09, 2020

Products (1)

  • Cisco IronPort Email Security Appliance Software

Known Affected Releases

7.6.3-019 8.0.0-671 8.5.0-000 9.7.0-125

Description (partial)

Symptom:
When adding a disclaimer to a message, the appliance is attaching a disclaimer rather than adding it in-line to the message.  The disclaimer being added in this instance has both a HTML and plain text option and does not use a different character encoding.

the actual contents of the email message get placed into two files:
 one is a .txt file (ex. ATT00001.txt) 
and another .htm file (ex. ATT00002.htm). 
Apparently, the content is the message body and is the exact same in both files. 

the disclaimer is still present in the messages, not the message contents.

Conditions:
add an incoming content filter to add a disclaimer  and apply to incoming mail policies.
workaround has been applied and symptoms still exist.

Related Community Discussions

Metting request + disclaimer
Hello,   When we send meeting requests to another organization the requests are not arriving at the recipient. Just an empty email with 2 attachments. When I remove the ESA-disclaimer, it´s working.   I tried to change these settings: --------------------------------------------------------------------------------------------------------------- Behavior when modifying headers: Use encoding of message body Behavior for untagged non-ASCII headers: Impose encoding of message body Behavior for mismatched ...
Latest activity: Feb 07, 2018
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