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Cisco Bug: CSCul48146 - DateTimeLastModeChange is wrong in AgentRealTime table

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 9.0(1)

Description (partial)

Symptom:
DateTimeLastModeChange is wrong in AgentRealTime table in aw database

Conditions:
Steps to reproduce:
1. Login an agent.
2. Change agent state.

In AW AgentRealTime table, the DateTimeLastModeChange field is changed whenever there is a state change.
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