Cisco Bug: CSCul48146 - DateTimeLastModeChange is wrong in AgentRealTime table
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: DateTimeLastModeChange is wrong in AgentRealTime table in aw database Conditions: Steps to reproduce: 1. Login an agent. 2. Change agent state. In AW AgentRealTime table, the DateTimeLastModeChange field is changed whenever there is a state change.
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