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Cisco Bug: CSCul47655 - Dequeue call uses calling search space original calling party

Last Modified

Apr 14, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.1(2.11006.1)

Description (partial)

Symptom:
Calls gets dropped when being dequeued

Conditions:
Inbound calls get redirected/forwarded to Hunt Pilot where forwarding/redirecting party has CSS assigned which is including Hunt Pilot partition.
Next the call is getting queued
When dequeued the calling search space of the original calling party is used, where
the original Calling party CSS does not contain partition assigned hunt pilot and dequeue fails

Party A (CSSA) -- Forwarding/Redirecting Party B (CSSB) -- Hunt Pilot Partition A -- Queue

CSSA does not contain Partition A
CSSB does contain Partition A
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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