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Cisco Bug: CSCul47335 - Unable to resume calls in DX650 via Hardkey when both calls goes on hold

Last Modified

May 04, 2016

Products (1)

Known Affected Releases

10.1(1)

Description (partial)

Symptom:
Unable to resume calls (via hard key) when both the calls (on line 1 and line 2 of DX650) goes on hold.

Conditions:
1)    Register DX650 with Unified CM 10.0, which has two lines (line 1 and line 2)
2)	Place a call from Phone A to line 1 of DX650 and answer it
3)	Again place a call from Phone B to line 2 of DX650 and answer it
4)	Immediately the call on line 1 goes to the held state
5)	Press the hold (hard key) button now, the call on line 2 goes to the held state
6)	In order to resume the call, press the hold key again. Call is not resumed instead it is prompting like ?Select the call to resume?. 
7)	So select the call on line 1 and press the hold button in order to resume. The resume fails even after selecting the call and the prompt remains the same.
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