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Cisco Bug: CSCul44813 - Self care error"user logged on into phone" for unrelated customer

Last Modified

Mar 17, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.0(0) 8.1(1)

Description (partial)

Symptom:
When logging into the Self-user portal, some users are seeing an error message along the lines of "User [username@xxx.com] is logged into phone [SEPxxxx]. Cannot modify phone settings.

Conditions:
The error message shows up randomly on various pages of CUCDM. Sometimes the username and phone's mac in the error is not even of a user in the same organization as the end user logged into self portal. The user in the error message can be different each time.
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