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Cisco Bug: CSCul43593 - Cisco Tomcat Service remains in a starting state

Last Modified

Jun 22, 2020

Products (1)

  • Cisco Unified Communications Manager IM & Presence Service

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
After a restart of the Cisco Unified Communications Manager Instance Messaging and Presence server, the Cisco Tomcat service is not starting up. 

This following error is observed in the Cisco Tomcat catalina.out log file:
Still running according to PID file /usr/local/thirdparty/jakarta-tomcat/conf/tomcat.pid, PID is 10727
Service exit with a return value of 122

The log file viewable using the following Admin CLI command: file view activelog tomcat/logs/catalina.out

Conditions:
The issue has been observed intermittently in the following situations:
After completing an install of the Cisco Unified Communications Manager Instance Messaging and Presence server
After a System Restore of the Cisco Unified Communications Manager Instance Messaging and Presence server
Cisco Tomcat service restart
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Bug Details Include

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  • Status
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