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Cisco Bug: CSCul43382 - UC KB volume bar (LCD) out of sync with +/- buttons on Jabra devices

Last Modified

Oct 11, 2019

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

1.0(0)

Description (partial)

Symptom:
UC KB volume bar (displayed on LCD) is out of sync with +/-buttons on Jabra devices (Jabra Speak 450 and Jabra Handset 450)

Conditions:
Setup:
1. vxme and vxme-pre-req are installed on the TC
2. VXME_Utilities and Jabber are installed on a HVD on which a user is logged on and a user is sign in in Jabber
2. Cisco keyboard is connected to the TC
3. Jabra Handset 450 and/or Jabra Speak 450 is connected to the TC

Steps:
1. Make a call to another endpoint
2. Bring Up HVD volume Mixer menu
3. Change volume level Of HVD using +/- butttons on Jabra devices
4. Observe UC KB LCD.

Expected Results:
Volume slider on Jabra devices should align with volume bar which is displayed on UC KB LCD

Actual Results:
Volume slider on Jabra device is out of sync with volume bar which is displayed on UC KB LCD.
For exampe if your starting volume value is MAX (|||||||||||||||| ->displayed on UC KB LCD) try to decrease volume value, when you reach MIN volume value, LCD on UC KB will display 4 out of 16 bars (||||------------) for Jabra Speak 450 and not 0 out of 16 bars(----------------) as Expected. 

For Jabra Handset 450 for MIN voulme UC KB LCD will display 7 out of 16  (|||||||---------)  and 
not 0 out of 16 bars(----------------) as Expected.
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