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Cisco Bug: CSCul38688 - Presence Engine not refreshing CUCM Phone Status on startup.

Last Modified

Sep 22, 2014

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.0

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Phone Status is incorrect for a user for a period after an outage of the IM & Presence server or Presence Engine service.

Conditions:
This issue may occur on the following scenarios:
1) Single node Presence Redundancy Group where the Presence Engine/server was down for an extended period of time
2) Two node Presence Redundancy Group with High Availability disabled where a Presence Engine/server was down for an extended period of time
3) Two node Presence Redundancy Group with High Availability enabled where both Presence Engine/servers were simultaneously down for an extended period of time
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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