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Cisco Bug: CSCul38509 - CUCM DRS backup fails with windows 7 and 2008

Last Modified

Jun 13, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.0(1) 8.6(2) 9.1(2)

Description (partial)

CUCM 8.6.2 or 9.1(2) and later DRS backup may fail due to interoperability issues with Windows 7 or Windows 2008 based SFTP servers or any SFTP server which uses SMB2 to access disk storage.

This has been observed under Windows 7 and Windows 2008.

To check if you are affected please conduct the following steps during file upload to your Windows-based SFTP server:
a) open CMD and change your current folder to SFTP root directory
b) issue dir command to check what is the size of the file being uploaded
c) you are affected if the file size is 0, it is not increasing, and it gets updated as soon as you issue dir /R command

Related Community Discussions

CUCM でバックアップに時間がかかる
2014年1月22日(初版) TAC SR Collection 主な問題 Cisco Unified Communications Manager (CUCM) | のバージョン 9.1.2 以降で、Disaster Recovery System (DRS) のバックアップに時間がかかる場合があります。SFTP サーバに Windows 2008 サーバを使っている時に発生する場合があり、マニュアル、スケジュールいずれの場合でも発生します。 事象発生時は各コンポーネントのバックアップにそれぞれ 15 分程度かかり、全体で 10 時間以上かかります。 原因 9.1.2 で追加された DRS の機能が原因であることが判明し、<key>CSCul38509</key> として登録されています。 解決策 下記のいずれかの回避策があります。 <key>CSCul38509</key> の修正バージョンにバージョンアップ Windows 2003 や Linux OS など別のサーバで SFTP サーバを動作させる
Latest activity: Jan 22, 2014
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