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Cisco Bug: CSCul38068 - IPCC Agent performs Single Step Transfer, Peripheral Variables not sent

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.5(2)

Description (partial)

Symptom:
Peripheral Variables are not sent during a Single Step Transfer performed by an IPCC Agent

Conditions:
When call is SST  to call manager Router Point  without hitting internal UCCE DN or DN plan and PI (presence indication) on UCM is set to false
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