Guest

Preview Tool

Cisco Bug: CSCul36397 - CICM exception when port entry lock condition check fail

Last Modified

May 23, 2017

Products (1)

  • Cisco Unified MeetingPlace

Known Affected Releases

8.5(5.37)

Description (partial)

Symptom:
CICM timeout exception error occurred, due to condition checking failing, when cicm module makes function call for port table entry lock.

Nov 11 2013 10:09:11.704 GMT: <ip-address>: %SIM-4-EX_TIMOUT36: 0x71024: 0/2,  "sipoll.cc", 193 (0x24, 0, 0, 0xdeadbeef) Module timed out on 'are you there' query, class=36 cicm

Nov 11 2013 10:09:20.724 GMT: <ip-address>: %SIM-4-EX_REBOOT36: 0x71124: 0/2,  "siupdown.cc", 277 (0x24, 0, 0, 0) Restarting due to software module failure, module = 36 cicm



Here is back trace from core:

(gdb) bt
#0  0x00a0c7a2 in _dl_sysinfo_int80 () from /lib/ld-linux.so.2
#1  0x0081e825 in raise () from /lib/tls/libc.so.6
#2  0x00820289 in abort () from /lib/tls/libc.so.6
#3  0x007cebdb in __gnu_cxx::__verbose_terminate_handler () from /usr/lib/libstdc++.so.6
#4  0x007cc8f1 in __cxa_call_unexpected () from /usr/lib/libstdc++.so.6
#5  0x007cc926 in std::terminate () from /usr/lib/libstdc++.so.6
#6  0x007cca6f in __cxa_throw () from /usr/lib/libstdc++.so.6
#7  0x080c6f42 in CtableLock::lock (this=0xb7a51e9c) at cpmcp_tbllock.cc:112
#8  0x080ace20 in CportTable::checkForTimeout (this=0xb7a4e008) at cicm_porttable.cc:482
#9  0x080ab675 in CTimeoutThread::thread (this=0x814244c) at cicm_timeout.cc:60
#10 0x080ebb7b in CcmThread_callThread (t=0x814244c) at cmthread.cc:405
#11 0x00b5f3cc in start_thread () from /lib/tls/libpthread.so.0
#12 0x008c2f0e in clone () from /lib/tls/libc.so.6

Conditions:
MeeingPlace 8.5.5.37
Audio Only
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.