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Cisco Bug: CSCul35671 - Multiple Session Keys

Last Modified

Nov 14, 2013

Products (34)

  • Cisco Unified IP Phones 9900 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 6961
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Known Affected Releases

9.3(4)

Description (partial)

Symptom:
We have a hunt group setup for a number of lines for which we have a ring no answer set to forward back to the hunt group.  When we receive the first call, one of the session keys lights up and the line rings for a set period of time.  If no one answers the line, the initial call ends but a new call is placed back towards the hunt group.  When the second call comes in, the call takes two session keys.  There is no technical challenge, just esthetic challenges for which the max number of calls that show up on the screen of the 9971 goes from 6 down to 3.

Conditions:
Not service impacting, but taking up more session keys than needed
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