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Cisco Bug: CSCul35202 - VOSS admin GUI allows adding more BLF speeddial entries than Selfcare

Last Modified

Mar 14, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(0)

Description (partial)

NOTE:
This BUG has been opened to track progress on VOSS Bugzilla 22144: 
In VOSS selfcare, validation of used_busylampsfields of Cisco 7962 is inconsistent with the logic used by VOSS admin GUI

Any info required by VOSS developers reg. this BUG can be obtained from VOSS BZ 22144.
Alternatively info can be obtained from the Footprint ticket owner (FP ticket = 8938)

Symptom:
VOSS GUI management interface allows adding more BLF speeddial entries than Selfcare

STEPS TO REPRODUCE:
In Selfcare, customer tries to add BLF Speed Dials.
Following error is received: "This Phone does not support more than 24 busy lamp(s)

If however, they try to add another entry from the VOSS GUI management, it works.
In the screenshot above (screenshot from Selfcare) there are only 18 entries however some of these are duplicated.  Eg in the above screenshot line 1 has double entries, same for line 3 and 4.
To get multiple lines for  SD BLF from CUCDM you have to have two DID's associated to 1 extension
So in actual fact, there are 18 lines but some of them are doubled, resulting in 25 entries.
The Phone template the use only has 24 Speeddials configured, so this message looks correct

However, from the VOSS GUI management interface they are allowed to add additional entries.  So there's a disconnect between what's allowed from SelfCare vs. the bvsm admin GUI.

Conditions:
Software Version                           8.1.0+er6
Server Platform Version               4.4.1+0.4.300
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