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Cisco Bug: CSCul35028 - EC nbiAgent reports ping failure for Netcrypt eventhough it is reachable

Last Modified

Jun 22, 2020

Products (1)

  • Headend System Releases

Known Affected Releases

dncs-6.0.0.20

Description (partial)

Symptom:
EC nbiAgent reports ping failure for Netcrypt eventhough it is reachable

Conditions:
EC nbiAgent reports ping failure for Netcrypt eventhough it is reachable.

The Netcrypt iis reachable from DNCS. But nbiAgent is reporting ping failure for it. 

Steps:
-----------
1. Keep on monitoring the reachablity for ted (ping -s <netcrypt IP>)
2. Restart nbiAgent and monitor logs related to ping (qtail nbiAgent | grep -i Ping)

Actual:
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1. Ping failure observed in log. 
bash-3.2$ cat /dvs/dncs/tmp/nbiAgent.00* | grep -i 'Ping failed to device DNCS' | grep -i 'netcrypt'
11/12/2013 01:37:27.094|19170/1|DEBUG|libnbi:NbiAlarm.C(439)|Adding variable additionalText, val=Ping failed to device DNCS.Hockey_Netcrypt1 at IP 172.16.4.100


2. Able to see ping failure trap at ECS.



Expected:
-----------------
When Netcrypt is reachable the ping failure report should not occur at nbiAgent.
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