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Cisco Bug: CSCul30698 - Media Scripting Guide for Queue to Skill Group Node needs clarification

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.5(1) 8.5(2) 8.5(3) 8.5(4) 8.5(5) 9.0(1) 9.0(1)A 9.0(1)ES 9.0(2) 9.0(2)ES 9.0(3) 9.0(3)ES 9.0(4) 9.0(4)ES

Description (partial)

Symptom:
Documentation is missing the description of what default selection is used if Queue to Skill Group node Consider If option is left blank.

Conditions:
If Queue to Skill Group node is used instead of Skill Group node in ICM Scripting, a Select Node isn't required. The logic for selection is contained within the one Queue to Skill Group node.
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