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Cisco Bug: CSCul29977 - NPE in TzManagerServlet.java

Last Modified

Jan 07, 2016

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

8.5(0.98000.108)

Description (partial)

Symptom:

The following NPE stack trace shows in Tomcat localhost log.

SEVERE: Servlet.service() for servlet TzManagerServlet threw exception
java.lang.NullPointerException
at com.cisco.ccm.serviceability.rtmt.servlet.tz.TzManagerServlet.processRequest(TzManagerServlet.java:67)
at com.cisco.ccm.serviceability.rtmt.servlet.tz.TzManagerServlet.doGet(TzManagerServlet.java:79)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
...


Conditions:

Run RTMT to connect to a CUIC box and click "Critical Services".
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