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Cisco Bug: CSCul29603 - Tomcat HTTPS port inaccessible due to HTTPS thread pool exhaustion

Last Modified

Feb 19, 2018

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 10.0

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Applications running in Cisco Tomcat thats accessible over HTTPS on CUCM or CUCM IM&P not accessible. Jabber login failure on CUCM IM&P.

Conditions:
All of Tomcat's HTTPs ports are consumed/exhausted

Running "utils diagnose test" from admin CLI & verifying the diagnostics output file (file view activelog platform/log/diag1.log), running from CUCM, you would see in the following section on CUCM
11-08-2013 11:51:50 tomcat_threads:       Checking for busy HTTPS threads...
11-08-2013 11:51:52 tomcat_threads:       HTTPS threads: [150]

Running from IM&P, you would see
11-08-2013 11:51:50 tomcat_threads:       Checking for busy HTTPS threads...
11-08-2013 11:51:52 tomcat_threads:       HTTPS threads: [200]
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Bug Details Include

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