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Cisco Bug: CSCul27048 - InitialPhoneSelection set to deskphone on device.cnf.xml is not honoured

Last Modified

Feb 13, 2018

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

9.6(0)

Description (partial) 

Symptom:
Steps:
1. Uploaded jabber-config-deskphone.xml with
<Policies>
	<InitialPhoneSelection>deskphone</InitialPhoneSelection>
</Policies>

2.On device.cnf.xml on CUCM in Cisco Support Field set  configurationfile=jabber-config-deskphone.xml

3. Deleted local cache
4. Launch Jabber and sign in

Expected: Jabber is in deskphone mode

Actual: Jabber still is in softphone mode

NOTE: Same is happening when do re-launch

Conditions:
Jabber with InitialPhoneSelection set for deskphone in a custom configuration file.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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