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Cisco Bug: CSCul24984 - Call dropped when call is out on hold for 20+ mins and resumed

Last Modified

Oct 10, 2014

Products (1)

  • Cisco SIP IP Phone Software

Known Affected Releases

1

Description (partial)

Symptom:
3 Phones, all DX-650 
1. Phone A DN : 2001 Calls Phone B DN: 2020, Phone B answers
2. Phone C (DN : 9001) calls Phone A and Phone A answers, Call with Phone is put on hold
3. Hold time goes above 20+ mins (in this case around 27 mins)
4. Phone C cuts the call with phone A 
5. Phone A, taps on resume icon 
6. No audio/video after resume. Call drops 

Expected : After resume, call between Phone A and Phone B should go on as usual.

Logs attached

Conditions:
Hold for more than 15 minutes.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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