Cisco Bug: CSCul24753 - Bad TCD coming from ACMI PG on post routed calls
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 7.5(10) 8.0(3) 9.0(1)
Symptom: Termination Call Detail records missing from Logger database, with the Router rejecting the records sent from PG, with a trace similar to:- 19:38:33:550 ra-rtr Trace: ValidateTerminationV12(14,ACMI_Child_1): Record 2 of 1. 8 extra bytes at end of message 19:38:33:550 ra-rtr Trace: ValidateTerminationV12 failed. 19:38:33:550 ra-rtr Trace: Dumping bad TerminationCallDetail, 372 (0x174) bytes. Conditions: When a call is either initiated by or handled by an Agent whose Agent ID (peripheral number) is greater than 16 characters long.
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Bug Details Include
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