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Cisco Bug: CSCul24753 - Bad TCD coming from ACMI PG on post routed calls

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 7.5(10) 8.0(3) 9.0(1)

Description (partial) 

Symptom:
Termination Call Detail records missing from Logger database, with the Router rejecting the records sent from PG, with a trace similar to:-

19:38:33:550 ra-rtr Trace: ValidateTerminationV12(14,ACMI_Child_1): Record 2 of 1. 8 extra bytes at end of message 
19:38:33:550 ra-rtr Trace: ValidateTerminationV12 failed. 
19:38:33:550 ra-rtr Trace: Dumping bad TerminationCallDetail, 372 (0x174) bytes.

Conditions:
When a call is either initiated by or handled by an Agent whose Agent ID (peripheral number) is greater than 16 characters long.
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Bug Details Include

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