Preview Tool

Cisco Bug: CSCul24753 - Bad TCD coming from ACMI PG on post routed calls

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 7.5(10) 8.0(3) 9.0(1)

Description (partial)

Termination Call Detail records missing from Logger database, with the Router rejecting the records sent from PG, with a trace similar to:-

19:38:33:550 ra-rtr Trace: ValidateTerminationV12(14,ACMI_Child_1): Record 2 of 1. 8 extra bytes at end of message 
19:38:33:550 ra-rtr Trace: ValidateTerminationV12 failed. 
19:38:33:550 ra-rtr Trace: Dumping bad TerminationCallDetail, 372 (0x174) bytes.

When a call is either initiated by or handled by an Agent whose Agent ID (peripheral number) is greater than 16 characters long.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.